Chatbase trains a chatbot on your website, documents or Notion and gives you an embeddable widget plus an API. Setup is genuinely fast and the answer quality depends almost entirely on how good your source documentation is. Analytics show which questions it failed on, which is the part that makes it improvable.
Who it is for
A small support team that wants to deflect repetitive questions without a full helpdesk migration.
Key features
- Train on website crawl, PDFs or Notion
- Embeddable chat widget and API
- Answer analytics with failed-question review
- Multiple chatbots per account
- Lead capture and human handoff
Where it falls short
Uploading your whole site feels like progress and produces a bot that answers from outdated pages; keeping the knowledge base clean is manual work the product does not do for you.
Pricing
Free tier gives one chatbot and a small monthly message allowance, with Chatbase branding. Paid starts around $19 a month and scales on message credits. Message credits are consumed faster than the number suggests, because retries count.
Prices move; the tier structure is the part that stays true. Check current pricing on Chatbase.
Still deciding?
Alternatives to Chatbase
Frequently asked
Is Chatbase free?
Partly. Free tier gives one chatbot and a small monthly message allowance, with Chatbase branding. Paid starts around $19 a month and scales on message credits. Message credits are consumed faster than the number suggests, because retries count.
What is Chatbase best for?
A small support team that wants to deflect repetitive questions without a full helpdesk migration.
What are the best alternatives to Chatbase?
The closest substitutes we list are Botpress, Voiceflow and SiteGPT. They sit in a similar price bracket but make a different trade-off, so read the weaknesses section of each review before switching.
Which platforms does Chatbase run on?
Chatbase is available on Web.